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General Inquiries

Hello dear customer, how can we help you?

My Account

Why should I create an account?

Register and create an account to enjoy the following personalized services:

  • Quick access to order status, delivery tracking and order history
  • Add multiple addresses for easier checkout options
  • Save your profile for customized offers & services
  • Easy re-ordering of previous orders or products
  • View your loyalty bonus level
  • Add ratings & reviews to products

I forgot my password. What do I do?

To reset your password, click the ‘Forgot your password?’ link on the Sign In page. Follow the instructions to submit your email address. We will send an email to your registered email address to reset your password. Once submitted, you will be able to sign in again with your new password.

Will my information be secure?

Our website fully encrypts your personal data (name, address, credit card number) with a Secure Socket Layer (SSL) which prevents it from being read by anyone over the Internet. For more information about our website security systems, visit our Privacy & Security page.

Payment

Payment Methods

We currently accept all major credit/debit cards. Alternatively, members can opt to pay via PayPal.

Do I need paypal account to purchase?

No, you can opt to pay by credit/debit cards without having a PayPal account.

When you are redirected to the PayPal payment page, you will be presented with two options:

  1. Pay using credit card
  2. Log in to PayPal account

Which Debit/Credit card do you accept?

We currently accept Visa, MasterCard and American Express.

Coupon

What is a coupon

A coupon is a written code that offers a specific discount or promotion to offset your purchases. The coupon is restricted to its terms and conditions and an expiry date.

How do I apply a coupon?

Simply enter the coupon code into the ‘Coupon’ box upon checkout. Please check the terms and conditions and expiry date of the coupon first, before entering the code.

Where can I find my coupon?

Every new customer will entitled a discount coupon, simply sign up for our newsletter then you will received a discount coupon in your email from Boxopen.net.

Click here for discount

Order

How do I know if my order has been received?

You will receive a confirmation email from us with the details of your order. This email also indicates that your order has been received in our system and processed before it is being prepared and shipped to you.

Can I cancel my order?

Once we have received your order, we strive to ship it to you as quickly as possible. We regret to inform that we are unable to cancel your order once it has been placed.

Can I change my order after it has been placed?

As we work swiftly to process and ship your order, we regret to inform that it is not possible for us to change your order once it has been placed and confirmed. This includes not being able to change the delivery address.

Therefore, before you process your order and payment, do check to ensure that everything is in order and to your satisfaction.

Product Warranty

Overview

You will receive a confirmation email from us with the details of your order. This email also indicates that your order has been received in our system and processed before it is being prepared and shipped to you.

Warranty

All item(s) comes with 1 year (12 months) warranty.

Still have questions?

Meet our world-class customer services team