Returns & Refunds
Our returns policy
- Return requests have to be submitted within 7 business days from the date of receipt.
- Item must be in its original purchase condition, including the original product packaging, manufacturer’s containers, documentation, warranty card(s), manual(s), and all accessories. All packaging must be unmarked and not defaced in any manner.
- Any item that you received with tag(s) attached must be returned with the same tag(s) intact.
- Item purchased as part of a set or multi-item pack has to be returned as a whole set.
- We do not accept returns for intimates, earrings and undergarments due to hygiene reasons.
- All returned item will be reviewed by Boxopen.net. Item should also match the written or photographic documentation of the item’s condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable, customer may be charged with a fee.
- Our flexible returns policy makes your online shopping experience even easier. We practice close monitoring of the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion.
- Boxopen.net reserves the right to offer credits or a refund based on our sole discretion.
- This Returns Policy does not apply to items that have been stated as non-exchangeable and non-refundable on Boxopen.net.
Can I exchange item?
An exchange option is not available. You may like to submit a return request for the original item within the return period, for a full refund. A new order may be made again.
How will I be Refund?
Customer will be able to select their preferred refund method upon submitting the return request. However, if the payment was offset using Paypal, the refund will be made in credits via Paypal.
All returns will be reviewed by Boxopen.net and we reserve all rights to approve/deny any return value.
How do I return my item(s)?
Step 1: Click on My Account > Order
Step 2: Under your Order Number, click on the ‘Return Item’ button
Step 3: Select your reason for return and collection date and time. A free pick-up service will be arranged to collect your item(s) from the address specified.
Also, you will receive email notifications to inform you at these stages:
- We have received your request,
- We have received your item(s) at our facility and are processing your request; and
- Your refund has been successfully credited to your account.
What is the timeframe for refund process?
For Boxopen.net items, upon receiving them at our facility, we will send you a notification and process your request.
You may expect to receive your refund within the 7-10 business days in your Paypal account.
Will I incur any fees when returns the item(s)?
For all items eligible for returns, you will not be liable for payment of any shipping charges or taxes.
If your order has incurred a shipping fee, please note that the refunded amount will not include the shipping fee.